Quality Policy
“Dr. Levinger Medical Centers” hereby declares its uncompromising commitment to provide any customer with medicine of the highest level, at the best level of service. To this end, we employ the best physicians and the most advanced medical equipment, complying with the most meticulous standards. The “Eyes” chain of the “Dr. Levinger Medical Centers” group is bound by a non-time-limited certificate of warranty for laser therapy under its agreement with its customers. The “Dr. Levinger Medical Centers” group is bound by and operates in accordance with the quality management rules and requirements as stipulated in the ISO 9001:2015 international quality standard, and in accordance with general laws and regulations concerning the operating of medical services.
The “Dr. Levinger Medical Centers” group considers attaining a high level of quality in the variety of treatments it provides to be a professional duty of the highest order, the primary way for gaining the trust and satisfaction of its customers, and believes it to be a mandatory condition for establishing its position as Israel’s leading company in laser vision therapy and a variety of surgical treatments and operations. The “Dr. Levinger Medical Centers” group considers its customers to be its central priority. The group’s employees are committed to dedicate every effort to the treatment and to complying with the customer’s needs and requests to their full satisfaction. The “Dr. Levinger Medical Centers” group considers its customers to be its central priority. The group’s employees are committed to dedicate every effort to the treatment and to complying with the customer’s needs and requests to their full satisfaction. The group’s branches are committed to provide fast, appropriate and professional service while meticulously following the professional instructions of Dr. Levinger Shmuel – the group’s medical administrator, the requirements of the Ministry of Health and Ministry of Labor, the chain’s regulations, and the requirements of Israeli Standard ISO 9001:2015, with the purpose of continual improvement of its quality of service, expanding its customer pool and improving the degree of its customers’ satisfaction.
Company’s goals in the area of quality:
1 . Professionalism – High rates of success in performing medical procedures for patients.
2 . Business development – Expanding our customer pool while providing complementary and comprehensive services for patients.
3 . Service and customer experience – Continually increasing customer satisfaction levels.
4 . Quality of performance and efficiency – Reducing the number of malfunctions (equipment, inventory, workforce and human factor), preventing disabling malfunctions and non-disabling malfunctions, malfunctions that cause direct damages and those that cause indirect damages.
5 . Information management – Proper management of handwritten and computerized medical records / reducing the rate of errors.
